The Holistic ICU Experience

As a community prototyper on OpenIDEO I helped visualize the service design, user experience, and web interface of Get to Know Me 2.0, a website that rethinks the patient experience in the ICU. While at the ICU patients are often unable to communicate not only their medical needs but personal needs as well. This website is a vehicle for the ICU staff to get to know the person behind the patient. It consists of questions not usually covered by a medical history, but more intimate information, such as hobbies, hometown, favorite memories, etc. This insight helps the staff give more holistic care and comfort to their patient, and the family members as well.